Data Privacy & Security

Privacy Policy

Last Updated: August 2026•GDPR & CCPA Compliant

NexixLabs ('we', 'us', or 'our') is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with our services.

1. Overview & Commitment

We believe in transparent data practices. We only collect the minimal personal data required to respond to your inquiries, deliver exceptional software development services, and safeguard our digital infrastructure.

This policy applies to information collected through nexixlabs.com, client portal inquiries, email communications, and direct messaging channels (including our official WhatsApp contact).

We never sell, rent, or trade your personal information to third-party data brokers or advertisers.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as technical information automatically generated during your site visit.

Contact Information: Name, business email address, phone/WhatsApp number, company name, and project requirements submitted via our contact forms.
Communication Records: Messages, feedback, and attachments sent during email discussions or WhatsApp chat sessions.
Technical & Device Data: IP address, browser type, operating system version, referring URLs, and interaction timestamps captured in standard server telemetry.
Cookie & Preference Data: Consent settings and interaction indicators stored locally on your device.

3. How We Use Your Information

We process your data strictly for legitimate business purposes and contract execution.

Responding to Inquiries: Reviewing project briefs, scheduling discovery calls, and providing accurate estimates.
Delivering Client Services: Developing, deploying, and maintaining your custom software applications and APIs.
Security & Fraud Prevention: Protecting our contact endpoints against automated spam and malicious abuse using Google reCAPTCHA v3 token validation.
Platform Optimization: Analyzing aggregated website performance to improve page speed, accessibility, and user experience.

4. Legal Bases for Processing (GDPR Compliance)

Under the European Union General Data Protection Regulation (GDPR) and similar data protection frameworks, we process personal data under the following legal bases:

Contractual Necessity: Processing required to provide a proposal, enter into an agreement, or fulfill our software development obligations.
Legitimate Interests: Protecting network security, preventing spam submissions, and enhancing our service offerings.
Explicit Consent: Where you have voluntarily opted in to non-essential cookies or direct marketing communications.

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device to ensure smooth site functionality and analyze user traffic.

We categorize our cookies into Strictly Necessary, Performance & Analytics, and Functional & Preferences. You can modify your choices at any time via our Cookie Preferences manager.

Strictly Necessary Cookies: Essential for routing, session integrity, and Google reCAPTCHA bot mitigation.
Performance & Analytics Cookies: Anonymous telemetry recording site visit metrics to optimize UI responsiveness.
Preference Cookies: Retaining consent selections and customized interactive settings.

Personalize Your Tracking Choices

Toggle between Essential, Analytics, and Preference cookies.

6. Third-Party Subprocessors & Service Providers

We partner with vetted, industry-leading infrastructure providers to deliver our services safely:

Hosting & CDN Infrastructure: Vercel and AWS for resilient, globally distributed web hosting and edge caching.
Bot & Spam Mitigation: Google reCAPTCHA v3 for validating contact form legitimacy without intrusive captchas.
Email & Communication Dispatch: Resend / SMTP infrastructure for secure, encrypted transactional lead delivery.
WhatsApp Business Integration: Direct links to WhatsApp's API infrastructure for real-time customer messaging.

7. Data Security & Storage

We implement rigorous technical and organizational measures to safeguard your information.

All data transmissions to and from nexixlabs.com are encrypted using Transport Layer Security (TLS 1.3 / HTTPS).

Access to client repositories, communication archives, and database keys is strictly restricted to authorized engineering personnel using multi-factor authentication (MFA) and encrypted password vaults.

8. Data Retention Guidelines

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.

Contact form inquiries and project proposals are retained for up to twelve (12) months for follow-up and auditing purposes. Active client project records, invoices, and signed agreements are retained for the duration required by applicable commercial accounting laws.

You may request deletion of your contact inquiry at any time by emailing us.

9. Your Privacy Rights (GDPR & CCPA)

Depending on your geographic location, you have strong statutory rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data from our active databases.
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
Right to Object / Opt-Out: Withdraw consent for optional processing or analytics at any moment.

10. International Data Transfers

As a remote-first software agency serving global clients, your data may be processed on servers located outside your home country.

Whenever we transfer data across borders, we ensure that appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are in place to guarantee an equivalent level of protection.

11. Children's Privacy

Our services and website are intended exclusively for businesses, startups, and individuals aged 18 and older.

We do not knowingly collect or solicit personal information from children under the age of 16. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our technical services, legal requirements, or operational best practices.

Any updates will be posted directly to this page with an updated 'Last Updated' date at the top. We encourage you to review this policy periodically.

13. Contact Our Privacy Team

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have general data privacy inquiries, please contact us:

Data Protection Email: nexixlabs@gmail.com
Phone / WhatsApp: +92 312 4169247
Official Domain: https://nexixlabs.com

Exercise Your Data Rights

Request access, correction, or deletion of your personal data at any time.

nexixlabs@gmail.com +92 312 4169247

Submit Request